Shipping policy
Shipping Policy
Thank you for shopping with MAxYU. Below you will find details about our shipping process, timeframes, and costs.
1. Processing Time
Orders are processed within 3 business days after payment is received.
-
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
-
Standard Shipping: [2–8 business days]
-
Express Shipping: [2–4 business days]
Delivery times are estimates and may vary due to carrier delays, customs, or unforeseen events.
3. Shipping Costs
-
Shipping fees are calculated at checkout and depend on the delivery location, weight, and size of your order.
-
Free shipping is available for orders over $89 (where applicable).
4. Order Tracking
-
Once your order has shipped, you will receive an email with tracking details.
-
You can track your shipment through Australia Post / DHL / FedEx
5. International Shipping
-
International customers are responsible for any customs duties, taxes, or import fees that may apply.
-
We are not responsible for delays caused by customs clearance.
6. Undeliverable Packages
-
If a package is returned to us due to incorrect address or failure to collect, the customer will be responsible for additional shipping costs to resend the order.
7. Damaged or Lost Packages
-
If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and item.
-
If your package is lost in transit, we will work with the carrier to investigate and resolve the issue.
8. Contact Us
For shipping-related questions, please contact us:
📧 Email: maxyu.enquiries@gmail.com