Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not, our return and refund policy is outlined below:

1. Eligibility for Returns

• Items may be returned within 10 days of the purchase/delivery date.

• To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

• Perishable goods, customized items, and gift cards are non-returnable unless faulty or damaged.

2. Return Process

• Please contact us at maxyu.enquiries@gmail.com before sending back any items.

• Once your return is approved, you will receive instructions on how and where to send your package.

• Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 10 business days.

• Please note: Depending on your bank or credit card provider, it may take additional time for the funds to appear.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at maxyu.enquiries@gmail.com.

5. Late or Missing Refunds

• If you haven’t received your refund yet, please first check your bank account and then contact your credit card company.

• If you’ve done all of this and still have not received your refund, contact us at maxyu.enquiries@gmail.com.