How can we help you?
If you need assistance with an order, please include your order number and contact details so we can help you as quickly as possible.
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Will the colours look exactly like the photos?
We do our best to ensure our product photos accurately represent the colours of each item. However, slight colour variations may occur due to lighting, photography and different screen or device settings.
These small differences are normal and do not affect the quality or design of the product.
Shipping & Delivery
We carefully pack every order and aim to have it on its way to you as quickly as possible. Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery.
Delivery times may vary depending on your location and carrier delays. Please ensure your shipping address is correct before completing your order, as we may not be able to make changes once your parcel has been dispatched.
What is your returns and exchange policy?
We want you to be happy with your purchase. If you change your mind, you may request a return or exchange within 10 days of receiving your order.
Items must be unused, unwashed and in their original condition and packaging. For hygiene reasons, some opened or used items may not be eligible for return.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photos, and we’ll be happy to help arrange a replacement or refund.
Do you offer gift wrapping or gift messages?
Yes! We’re happy to help make your gift extra special. You can add a personal gift message to your order at checkout, and selected products may also be available with gift wrapping.
We’ll make sure your gift is beautifully prepared and ready to bring a little extra joy to someone special.